Mega aims to meet customer expectations with state-of-art products under superior quality standards and ensure 100% customer satisfaction with its services. Based on these targets, the company follows all quality standards and is managed with a quality management system. The company operates with a quality service approach with both its managers and employees in all departments and organizes training programs when necessary to increase the quality and employee activities.
Mega considers customer satisfaction above everything else and sustains high-quality manufacturing by believing that continuous development and high quality are an investment for both the individuals and the future. The vision of the company is to increase product quality by focusing on innovation in the energy sector and following technology and transformation. The company offers environmentally-friendly products based on its vision and targets and prioritizes leaving a better world for future generations. Therefore, the company aims to develop environmentally sensitive products and to protect nature, the environment and humans. Mega cares to follow occupational safety and health rules in all operations.
The company is dedicated to continuous improvement for the operations and establishing customer-oriented quality management by respecting the nature and environment.
Mega meets all expectations and needs of large customer segments with the vision to be distinguished among its competitors and offers services by providing support at every stage.
Our Commitments
Mega commits the following to achieve its targets under its quality policy:
- To follow a quality management system to meet the quality standard requirements and ensure continuous improvement.
- To measure customer satisfaction rates to meet the expectations and sustain improvement and development to increase customer satisfaction.
- To review manufacturing processes, internal audits, identified problems, sector development adaptation and customer demands and take steps for improvement.
- To ensure employees attend training to develop their skills and competencies.
Our quality policy targets
Mega managed to be among the reliable companies in the sector and identified quality policy targets by adapting quality and management policies to sustain this brand image. These targets can be listed as follows:
- To provide required electric energy reliably and effectively to prevent the services and manufacturing provided by the customers to be interrupted.
- To adapt to the advancement in technology and continuously develop the standards to offer more than the customer expectations.
- To provide affordable price, superior quality, safe products that match regulations and on-time delivery.
- To ensure seamless operation for all products and to provide on-time and complete technical support and documentation services.
- To ensure employee health and safety and support various activities and training to increase company loyalty and satisfaction.
- To keep the team spirit among the employees active by sharing responsibilities and information under transparent management principles.
- To continuously communicate with customers and suppliers to review the service data and ensure service chain durability.
- To encourage the top management to take the necessary steps for all the employees to adapt, apply and follow the quality policy.
- To ensure all employees are dedicated to their work to meet the customer needs completely without interrupting the provided services.
- To offer reliable services at affordable prices with a large and high-quality product range.
- To integrate the systems to prevent occupational accidents and provide a safe and healthy work environment for the employees across the company.
- To be fair towards all employees and business partners under ethical rules and to ensure all employees undertake their responsibilities.
- To follow and integrate the developments and innovations in the sector into the system.